Pre-Work Cancellation

Full refund available if project is canceled before any editing work has begun.

Post-Work Cancellation

No refunds are issued once editing has commenced, as labor and resources have been allocated.

Partial Delivery

If only a portion of deliverables is accepted, a partial refund is not offered—services are billed per completed project.

Technical Issues

Refunds are not provided for issues caused by client-side file corruption, incompatible formats, or unclear briefs.

Revisions vs Refund

Dissatisfaction with initial output is addressed through included revisions, not refunds.

Billing Errors

If you are charged incorrectly, contact us within 7 days for a full correction and refund of overpayment.

Non-Refundable Fees

Expediting fees, custom asset creation, or third-party costs (e.g. stock footage) are non-refundable.

Refund Method

Approved refunds are issued to the original payment method within 5–10 business days.

Disputes

All refund requests must be submitted in writing to support@averionyxglobal.com. Verbal requests are not valid.